Refund & Cancellation Policy

1. Digital resources

Because presentations and question banks are digital products you can view immediately after buying, all sales are final and non-refundable, with one exception:

• If a genuine technical issue on our end (not a problem with your own device, browser, or internet connection) stops you from accessing a resource you've bought, and it is still not fixed 5 business days after you send us a formal written complaint by email, you're entitled to a refund for that specific resource.
• If the issue only affects one item within a bundle purchase, only that item is refunded — not the rest of the bundle.
• If you were accidentally charged twice for the same resource, email us and we'll refund the duplicate charge right away — this doesn't need to go through the process above.

To start a formal complaint, email admin@CSExamReady.com describing exactly what you can't access and what you've already tried — this is what starts the 5-business-day clock.

2. Lesson bookings

Lessons booked through our Cal.com pages cannot be cancelled, and payment for a booked lesson is non-refundable.

• Lessons can be rescheduled — email or message us and we'll find another time together. There's no fixed minimum notice required, though requesting a reschedule as early as possible makes it easier to find a convenient replacement slot.
• This applies to reschedule/cancellation requests from the student's side. If we need to cancel or move a lesson, we'll always offer a replacement session at no extra cost.

3. How refunds are processed

Approved refunds (per Section 1 above) go back to your original payment method through Stripe, and can take several business days to appear, depending on your bank.

4. Access after a refund

If a resource purchase is refunded, we may remove your access to it. This is decided case-by-case, not automatically.